What Matters Most When Selecting a Home Care Agency

Finding an agency you can trust means looking beyond the surface. It includes screening credentials, understanding services offered, and ensuring caregivers meet your loved one’s unique needs. 

Key Questions to Ask

• Is the agency licensed, bonded and insured?

• What type of caregiver training and background checks are in place? 

• What services are provided, and can they adapt as needs change? 

• How does the agency handle continuity of care, emergency support, and scheduling?

• Are costs transparent, and are there hidden fees or minimums?

Why Local & Family-Operated Care Makes a Difference

When a home care agency is local, owned by a family, and deeply connected to the community it serves, the difference shows in the relationships, flexibility and responsiveness. At New Horizon Caregivers, our team is rooted in North Dallas, bringing personal commitment and cultural understanding to every home.

The New Horizon Promise

We guarantee certified, bonded caregivers on our payroll, not contractors. We build personalized care plans, maintain open communication, and adapt as your loved one’s needs evolve. Our goal isn’t just to meet expectations—it’s to exceed them.