Why Asking the Right Questions Matters

Choosing in-home care is one of the most important decisions your family can make. Asking the right questions helps you assess trustworthiness, quality, and fit of a care agency. 

At New Horizon Caregivers, we believe transparency and clear communication are the foundation of great care.

Key Questions to Ask

• What services do you provide and how are care plans customized? 

• How do you screen, train and match caregivers with clients? 

• Are your caregivers employees, and how do you manage continuity of care? 

• What are your emergency procedures, backup plans and communication protocols? 

• Are your license, insurance, bonding and background check practices up to date? 

How New Horizon Caregivers Answers These Questions

As a local, family-owned agency serving North Dallas, we hold ourselves to the highest standards of accountability and care.

We employ our caregivers, provide ongoing training, build personalized care plans, maintain full licensure and insurance, and ensure open communication with you and your loved one every step of the way.

Our goal is not just to answer your questions — but to build a relationship of trust, respect and comfort for your entire family.